Do you Thinking about using AT&T cell phone company?

In the annual survey on Consumer Reports this year of cell phone companies, more than 58,000 subscribers gave their views on the service and attention customer supplier with a contract and without.

According to a new report from Consumer Reports readers rated AT&T as the worst cell phone provider. U.S. Cellular, regional company that provides service in 26 States, dethroned the classic number one, Verizon Wireless, with excellent scores in voice services and customer service.
AT&T is the only company whose satisfaction scores generally fell significantly from last year. Verizon Wireless maintains is among the companies with better ratings, but Sprint has managed to tie with her satisfaction in general.

In fact, Sprint obtained better scores than Verizon in some aspects of service to the customer, a remarkable change in relation to past years, when that used to be a weakness of Sprint. T-Mobile was slightly behind the two in satisfaction in general.

More than half of surveyed customers of AT&T has an iPhone, the smartphone from Apple that this provider is currently exclusively. Data from Consumer Reports, which reflect all the versions of the team, concluded that people who have an iPhone are much less satisfied with the company and gave lower grades than the owners of smartphones with companies, like the iPhone, have a set of applications to encourage the extensive use of data (e-mail and Web) service.

Consumer Reports electronics editor Paul Reynolds Said "According to our survey, an iPhone for Verizon Wireless, of which there are rumors, it could be a good news for fans of the iPhone,".

How to avoid unpleasant surprises to receive your account statement and reduce spending on mobile phone. 

One of every five people surveyed reported having received an unexpectedly high statement of cell phone in the previous year, almost having exceeded the limits of its voice, text and data plan. Half of those people paid one surplus equivalent to at least $50, and one in five more than $100. 

Here are some recommendations to avoid unpleasant surprises and reduce spending on mobile:

Monitor the use and decide what to do. Check your usage at the mid-cycle billing through the configuration of your computer or online. Pageonce.com sells applications for smart phone that monitor the use and overuse warnings sent by sms or email.

Do not buy more minutes. Check the minutes of voice that is not consumed in the last 6 months and consider switching to a plan with fewer minutes day / any time billable, provided that it offers the same benefits of free air time.
Avoid charges cancel contract. 16% of those questioned with contract wanted to change your company, but not pay the charges cancel the contract which may reach $350 per cell phone. Fines fall gradually as consumers have more time with the contract. It is to transfer it to another person for a fee of $20 to $25 through Celltradeusa.com and Cellswapper.com.

To avoid stagnate with a company that does not satisfy you, use the equipment and the service during the trial period of 15 to 30 days; consumers who sign a new contract can keep your number with another company without any penalty.
It is considered the monthly costs. The purchase price of the team, particularly a Smartphones, can represent very little of the total cost of having it for, say, two years. It is particularly the case of the smart phones from T-Mobile, which can be purchased with or without a contract, at different prices and charges.

No-contract service

More than 90% of phones of the Consumer Reports survey respondents work under contract. Those who have a cell phone without a contract said to make very few calls and almost never manage data; Perhaps the simplicity of needs explains the widespread satisfaction that reports that group.
Among the no-contract service providers, Consumer Cellular gives greater satisfaction, followed by TracFone. AT&T GoPhone was described as the worst provider in this category, because he received relatively low scores in value and voice services.

Service without a contract is in general, more suitable for a sporadic use. However, the options now go beyond the basics. There are currently more conventional equipment which offer data service without a contract, something that did not exist before.
In addition, the cell phone companies specialized in services without a contract, such as Virgin Mobile and Boost Mobile, already offer more Smartphones. Verizon and T-Mobile now offer most of their equipment, conventional and Smartphones with a contract or without, but in the latter case the cost of the equipment is increased.

In the print edition of Consumer Reports for January 2011

The full report includes detailed ratings of cellular telephone services across the country and 23 cities, the January of 2011 edition of Consumer Reports includes ratings for smartphones and mobile devices, ideas to choose the best equipment and plan, cell phone radiation risks, a guide to preserve the battery life of the phone and everything consumers need to know about dial 911 from your cell phone.